Hear to Heal™ Support Center

About Hear to Heal™

What is Hear to Heal™?
Hear to Heal™ is an emotional wellness system designed to provide guided tools and resources for reflection, healing, emotional support, and personal growth. Features may include guided journaling, voice journaling, Guided Healing Paths, comfort audios, grounding activities, and reflection exercises.

Who is Hear to Heal designed for?
Hear to Heal is designed primarily for teens and young adults, while certain resources may be appropriate for a broader audience. Parents, guardians, educators, and professionals should review the available features and applicable age requirements before use.

Is Hear to Heal a therapist or medical service?
No. Hear to Heal™ is a wellness support system and does not provide medical diagnosis, psychotherapy, or emergency services. It is not intended to replace a qualified healthcare or mental-health professional.

📱 App & Account

How do I create an account?
Download the Hear to Heal™ app and follow the on-screen registration instructions. Provide only the information requested to create and maintain your account.

I forgot my login information. What should I do?
Contact j3russell@yahoo.com for assistance. Include the email address associated with your account. Never send your password by email.

Can I use Hear to Heal on multiple devices?
Availability may depend on your account, device, operating system, and current app configuration. Sign in using the account associated with your Hear to Heal subscription.

How do I update my account information?
Use the account settings available within the app, when provided. If you cannot update your information, contact support.

💳 Subscriptions & Billing

How do I cancel my subscription?
If you subscribed through Apple, manage your subscription through your Apple Account’s subscription settings.

If you subscribed through Google Play, manage it through Google Play → Payments & subscriptions → Subscriptions.

Deleting the app does not necessarily cancel your subscription.

How do I restore my purchase?
If your subscription or premium content is not recognized, sign into the correct account and use the Restore Purchases option, when available.

I was charged but my premium content isn’t available. What should I do?
First, verify that you are using the account associated with your purchase and that your subscription is active. Try restoring your purchase. If the issue continues, contact support and include your purchase information.

Can I request billing assistance?
Yes. Contact j3russell@yahoo.com with your account email and relevant purchase information. Do not send complete payment-card numbers.

🛠️ Troubleshooting

The app is crashing or won’t load. What should I do?

Try the following:

Check your internet connection.
Close and reopen the app.
Make sure your device and app are updated.
Restart your device.
If appropriate, reinstall the app.

If the problem continues, contact support.

My audio isn’t playing. What should I check?
Check your device volume, internet connection, Bluetooth or headphone connection, and app permissions. Then close and reopen the app.

A feature isn’t working correctly. What should I do?
Take a screenshot if possible and contact support. Include your device type, app version, and a description of what happened.

📝 Journaling & Wellness Features

What is Guided Journaling?
Guided Journaling provides prompts and structured reflection opportunities to help users explore thoughts, emotions, experiences, and personal growth.

What is Voice Journaling?
Voice Journaling allows users to express their thoughts verbally rather than typing, when the feature is available.

What are Guided Healing Paths?
Guided Healing Paths provide structured wellness experiences organized around different emotional experiences and life circumstances. They are intended to encourage reflection and personal growth.

What are the grounding exercises for?
Grounding activities are designed to help users pause, reconnect with the present moment, and practice calming or awareness techniques.

Can I skip a journaling prompt or activity?
Yes. You should only participate in activities that feel appropriate and comfortable for you. You can move at your own pace.

🔐 Privacy & Security

Is my information private?
Hear to Heal is committed to protecting user information and maintaining a secure and trustworthy environment. Review the Privacy Policy for detailed information about information collection, use, storage, sharing, and your privacy rights.

What happens to information I enter into the app?
How information is handled depends on the specific feature and service. Please review the Hear to Heal Privacy Policy for details about the information collected and how it is used.

Should I share sensitive information through support email?
Only provide information necessary to resolve your issue. Do not send passwords, full payment-card numbers, Social Security numbers, or other highly sensitive information through email.

How can I learn more about my privacy rights?
Visit the Hear to Heal Privacy Policy on our website.

🆘 Safety & Support

Can Hear to Heal help during a mental-health emergency?
Hear to Heal is not an emergency or crisis-response service. If you are experiencing an immediate emergency or believe you may be in danger, contact local emergency services or seek immediate professional assistance.

In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline.

Can Hear to Heal replace therapy?
No. Hear to Heal is designed to complement personal wellness and reflection. It should not be used as a substitute for professional mental-health or medical care.

📩 Contact Support

How long does support take to respond?
Our target response time is 24–48 business hours.

What should I include when contacting support?

Please provide:

Your name
Account email
Device type
App version
Description of the issue
Steps you have already tried
Screenshots, if available

Support Email:
📧 j3russell@yahoo.com

Still Need Help?

We’re here to listen. We’re here to help. We’re here for your journey.

Hear to Heal™
Reflect • Heal • Grow